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15 resultados para AUTOR: JOCHEN-WIRTZ

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IBD WINNING IN SERVICE MARKETS

WORLD SCIENTIFIC PUBLISHING CO

WINNING IN SERVICE MARKETS

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659059

PVP: 55,97 €
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IBD DEVELOPING SERVICE PRODUCTS AND BRANDS

WORLD SCIENTIFIC PUBLISHING CO

DEVELOPING SERVICE PRODUCTS AND BRANDS

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659158

PVP: 11,94 €
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IBD MANAGING PEOPLE FOR SERVICE ADVANTAGE

WORLD SCIENTIFIC PUBLISHING CO

MANAGING PEOPLE FOR SERVICE ADVANTAGE

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659332

PVP: 12,06 €
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IBD BALANCING CAPACITY AND DEMAND IN SERVICE OPERATIONS

WORLD SCIENTIFIC PUBLISHING CO

BALANCING CAPACITY AND DEMAND IN SERVICE OPERATIONS

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659271

PVP: 11,95 €
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IBD CRAFTING THE SERVICE ENVIRONMENT

WORLD SCIENTIFIC PUBLISHING CO

CRAFTING THE SERVICE ENVIRONMENT

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659301

PVP: 11,95 €
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IBD MANAGING CUSTOMER RELATIONSHIPS AND BUILDING LOYALTY

WORLD SCIENTIFIC PUBLISHING CO

MANAGING CUSTOMER RELATIONSHIPS AND BUILDING LOYALTY

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659363

PVP: 12,01 €
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IBD BUILDING A WORLD CLASS SERVICE ORGANIZATION

WORLD SCIENTIFIC PUBLISHING CO

BUILDING A WORLD CLASS SERVICE ORGANIZATION

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659455

PVP: 11,49 €
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IBD UNDERSTANDING SERVICE CONSUMERS

WORLD SCIENTIFIC PUBLISHING CO

UNDERSTANDING SERVICE CONSUMERS

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659097

PVP: 11,95 €
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IBD PRICING SERVICES AND REVENUE MANAGEMENT

WORLD SCIENTIFIC PUBLISHING CO

PRICING SERVICES AND REVENUE MANAGEMENT

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659189

PVP: 11,99 €
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IBD SERVICE MARKETING COMMUNICATIONS

WORLD SCIENTIFIC PUBLISHING CO

SERVICE MARKETING COMMUNICATIONS

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659219

PVP: 12,03 €
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IBD DESIGNING COMPLAINT HANDLING AND SERVICE RECOVERY STRATEGIES

WORLD SCIENTIFIC PUBLISHING CO

DESIGNING COMPLAINT HANDLING AND SERVICE RECOVERY STRATEGIES

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659394

PVP: 12,00 €
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IBD POSITIONING SERVICES IN COMPETITIVE MARKETS

WORLD SCIENTIFIC PUBLISHING CO

POSITIONING SERVICES IN COMPETITIVE MARKETS

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659127

PVP: 11,93 €
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IBD SERVICE QUALITY AND PRODUCTIVITY MANAGEMENT

WORLD SCIENTIFIC PUBLISHING CO

SERVICE QUALITY AND PRODUCTIVITY MANAGEMENT

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659424

PVP: 12,02 €
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IBD DESIGNING CUSTOMER SERVICE PROCESSES

WORLD SCIENTIFIC PUBLISHING CO

DESIGNING CUSTOMER SERVICE PROCESSES

JOCHEN WIRTZ/WIRTZ JOCHEN JOCHEN WIRTZ/WIRTZ JOCHEN

9781944659240

PVP: 11,97 €
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